STORE POLICY
CUSTOMER CARE
At IDLL, customer care is a priority. We are committed to providing a positive and supportive shopping experience from the moment you visit our store to the delivery of your order. Whether you have questions about products, sizing, orders, shipping, or policies, our team is here to assist you with care and professionalism.
IDLL is more than a store—it’s a purpose-driven brand rooted in resilience, growth, and community. Every order supports our mission to encourage confidence, healing, and forward movement, both through the products we offer and our outreach initiatives. We value clear communication and strive to respond to all inquiries in a timely manner.
For customer support, please contact us at IDLL.STORE@email.com. We aim to respond within 1–2 business days, excluding weekends and holidays. For faster assistance, include your order number and a brief description of your inquiry.
Thank you for choosing IDLL and for being part of a movement that stands for purpose, strength, and progress.
PRIVACY & SAFETY
At IDLL, your privacy and security are important to us. We are committed to protecting your personal information and using it responsibly to provide a safe and reliable shopping experience.
Information We Collect
When you place an order, contact us, or subscribe to our communications, we may collect personal information such as your name, email address, shipping address, and payment details. This information is used solely to process orders, provide customer support, and improve our services.
Payment Security
All payments are processed through secure third-party payment providers. IDLL does not store or have access to your full payment or banking information. These providers use industry-standard security measures to verify and protect transactions.
How We Use Your Information
Your information is used to:
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Process and fulfill orders
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Communicate order confirmations, shipping updates, or customer service responses
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Respond to inquiries or support requests
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Send occasional updates or promotions (you may opt out at any time)
We will only contact you after a purchase to confirm your order, provide shipping details, or address customer service matters unless you have opted in to receive additional communications.
Data Protection
We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. Access to customer data is limited to authorized personnel only.
Third-Party Services
IDLL may use trusted third-party services for payment processing, shipping, analytics, and website functionality. These providers are required to handle your information in accordance with applicable privacy standards.
Your Consent
By using our website and completing a purchase, you consent to the collection and use of your information as outlined in this policy.
If you have any questions or concerns about our Privacy & Safety Policy, please contact us at IDLL.STORE@email.com.
WHOLESALE INQUIRIE
IDLL welcomes wholesale inquiries from retailers, organizations, and groups interested in carrying our purpose-driven apparel and accessories. Wholesale orders are carefully packaged and shipped to ensure quality upon arrival. Shipping costs, methods, and delivery timelines vary based on order size, destination, and product selection, and will be communicated clearly before order confirmation.
IDLL is more than a product line—it is a movement rooted in resilience, healing, and growth. We partner with wholesale customers who value meaningful products and community impact. If you’re interested in offering IDLL products in your store or organization, we’d love to connect and discuss how we can work together.
For wholesale inquiries, minimum order requirements, and pricing information, please contact us at IDLL.STORE@email.com. We aim to respond within 1–2 business days.
PAYMENT METHODS
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Credit / Debit Cards
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Apple Pay
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Google Pay
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Affirm
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After Pay
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Klarna